Yes. A diagnostic fee applies to service calls to cover the time, expertise, and equipment required to properly assess the issue. Plumbing and heating problems often have underlying causes that aren’t immediately visible, and accurate diagnosis is critical to avoiding unnecessary repairs. If repairs are approved during the same visit, the diagnostic fee may be waived or applied toward the service. Before any work begins, we clearly explain the findings, recommended solutions, and associated costs so there are no surprises.

Clearline Plumbing & Heating services the Lower Mainland, Fraser Valley, and Vancouver Island. Our coverage includes residential homes, strata properties, and commercial buildings across these regions. Service availability may vary depending on location, service type, and urgency, particularly for emergency or after-hours calls. If you’re unsure whether your location falls within our service area, our team can confirm availability before booking.

Yes. We provide emergency service for urgent plumbing and heating situations that pose a risk to safety, property, or essential operations. This includes active leaks, burst pipes, sewer backups, loss of heat, gas issues, and major system failures. Emergency service prioritizes stabilizing the situation, preventing further damage, and restoring basic function as quickly as possible. Once the immediate issue is under control, we outline any required follow-up repairs or long-term solutions.

Yes. All work is completed by licensed, bonded, and insured technicians who meet current regulatory and safety requirements. Our team follows applicable plumbing, gas, and HVAC codes to ensure work is completed safely and correctly. Licensing and insurance protect both the customer and the property, especially for complex systems such as gas lines, heating equipment, and commercial installations.

Yes. We provide plumbing and heating services for residential homes, strata buildings, and commercial properties. This includes offices, retail spaces, restaurants, multi-unit buildings, and mixed-use properties. Commercial systems often involve higher demand, stricter compliance requirements, and coordination with property managers or facility teams. Our approach adapts to the environment while maintaining consistent service quality across all property types.

Whenever possible, yes. After diagnosing the issue, we explain the recommended work and provide clear pricing before proceeding. This allows you to understand the scope of work, timelines, and costs involved. In emergency situations, immediate action may be required to prevent damage or safety risks. In those cases, we communicate next steps clearly and provide updated pricing as soon as conditions allow.

Clearline Plumbing & Heating provides a 90-day warranty on labour and installed parts, unless otherwise specified. This warranty covers workmanship and ensures confidence in the repairs or installations performed. Some equipment or components may also carry manufacturer warranties, which can vary in length and coverage. We explain applicable warranties so you know exactly what is covered after service is completed.

Yes. We regularly work with insurance providers, property managers, and strata councils to address plumbing and heating issues that require documentation or coordination. This includes inspections, repair reports, and compliance-related work. Our team understands the communication and approval processes often involved in strata and insurance-related situations and works to provide clear information that supports timely decision-making.

During diagnostics, we evaluate system age, condition, performance, and repair history. If a system is near the end of its lifespan or experiencing frequent failures, replacement may be more cost-effective than ongoing repairs. If replacement is recommended, we explain the reasoning clearly and outline available options. Our goal is to provide practical advice, not unnecessary upgrades — repairs are always considered first when appropriate.

Yes. We provide gas line installation, repair, and service for residential and commercial systems. This includes connections for furnaces, boilers, water heaters, fire pits, patio heaters, and other gas-powered equipment. Gas work requires strict adherence to safety codes and proper testing. Our licensed technicians ensure all gas services are completed safely, correctly, and in compliance with current regulations.

Most heating systems benefit from annual servicing, ideally before peak heating season. Regular service helps maintain efficiency, improve safety, and identify potential issues before they lead to breakdowns. Commercial or high-use systems may require more frequent maintenance depending on usage patterns and system complexity. We can recommend a service schedule based on your specific equipment and environment.

You can request service through our website or contact us directly by phone or email. Once we receive your request, our team will review the details and follow up to confirm availability, next steps, and scheduling. For urgent issues, we recommend contacting us directly so we can assess priority and respond as quickly as possible.