Last updated: January 2025

Privacy Policy

Clearline Plumbing & Heating (“Clearline,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website or request our services.

Information We Collect

Personal Information

We may collect information such as your name, phone number, email address, home address, and service history when you:

  • Request a quote or schedule a service
  • Contact us by phone, email, or through our website
  • Subscribe to updates or marketing communications
Technical Information

Our website may automatically collect certain data, including IP address, browser type, device information, and pages visited. This information helps us improve site performance and user experience.

How We Use Your Information

Your information is used to:

  • Provide plumbing and heating services
  • Schedule appointments and communicate with you
  • Send invoices, receipts, or updates regarding your service
  • Improve our customer service and website functionality
  • Comply with legal or regulatory requirements

Sharing Your Information

We do not sell or rent your personal information. We may share data only with:

  • Trusted service partners or subcontractors assisting with your service
  • Payment processors for billing purposes
  • Legal authorities if required by law

All partners with access to your information are expected to handle it securely and responsibly.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. While no system is fully secure, we maintain industry-standard safety measures.

Cookies & Website Tracking

Our website may use cookies or similar tracking technologies to enhance user experience, analyze website traffic, and improve site performance. You can disable cookies in your browser settings, though some features of the site may not function properly.

Your Rights

You have the right to:

  • Request access to the personal information we hold
  • Ask for corrections to inaccurate information
  • Request deletion of your personal data where applicable
  • Opt out of marketing communications at any time

Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of those websites.

Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or to request access to your information, please contact us:

Clearline Plumbing & Heating
Email: [email protected]
Phone: 604-XXX-XXXX
Service Areas: Lower Mainland, Fraser Valley, Vancouver Island